Make an Enquiry 0800 597 7427
Telephone: 0800 597 7427
We are domiciled in UK.
1.1 These terms and conditions ('Terms') set out the basis upon which ADVANCE INNOVATION LIMITED operates and makes available this website ('Website') to you as a non-exclusive user ('you') of this Website and the services comprised in the Website.
1.2 Please read these Terms carefully. They are a legal document and, by your access to and use of the Website, you agree to be bound by these Terms. If you do not agree with these Terms and do not wish to be bound by them, please exit this Website and do not use the Website in the future.
1.3 These Terms should be read in conjunction with ADVANCE INNOVATION LIMITED Privacy Policy. The terms and conditions of the Privacy Policy shall apply in respect of your use of the Website.
2.1 You are entitled to use the Website for its intended purpose(s) only and for your own personal, non-commercial use provided that you do not:
2.2 ADVANCE INNOVATION LIMITED(or its licensors) retains all ownership, title and interest in the intellectual property rights contained in all materials, information or data in the Website including but not limited to copyright, database rights, trade marks, patents, service marks, design rights (whether registerable or otherwise) know-how, trade or business names, domain names, goodwill associated with any of the foregoing and other similar rights or obligations whether registerable or not in any jurisdiction in the world.
2.3 ADVANCE INNOVATION LIMITED and the ADVANCE INNOVATION LIMITED logo are trademarks or registered trademarks of ADVANCE INNOVATION LIMITED. All other product names and company logos mentioned in the information, documents or other items provided or available on the Website may be the trademarks of their respective owners.
3.2 ADVANCE INNOVATION LIMITED uses reasonable efforts to include accurate and up-to-date information on the Website. The information, documents, or other items provided or available on this Website could include technical inaccuracies or typographical errors. ADVANCE INNOVATION LIMITED makes no warranties or representations as to its accuracy. ADVANCE INNOVATION LIMITED assumes no liability or responsibility for any errors or omissions in the content on the Website.
3.3 ADVANCE INNOVATION LIMITED reserves the right, without notice to you, to remove any ADVANCE INNOVATION LIMITED Material from the Website or to suspend or alter the operation of the Website or any of the services on the Website, at its sole discretion or for legal, operational, or technical reasons. ADVANCE INNOVATION LIMITED may make improvements and/or changes to the information or documents provided or available on this Website at any time.
4.1 You agree that you are responsible for the security and use of any names or passwords needed to access or use the Website or any of the services on the Website (if any). You must take all reasonable steps to ensure that these names and passwords are kept confidential and secure and you do not allow any unauthorised person to access the Website or any of the services on the Website using your name or password.
4.2 You agree that you will not use the Website or any of the services on the Website:
4.3 You agree to indemnify ADVANCE INNOVATION LIMITED against any claims, costs, expenses, or legal proceedings caused as a result of your use of the Website or the services on the Website or any breach by you of these Terms.
5.1 ADVANCE INNOVATION LIMITED has used all reasonable efforts in collecting and preparing the information, documents (including copy, graphics, pictures, etc.) or other items provided or available on this Website, but any such information, document or other item is provided or available without any warranty of any kind, either expressed or implied, including, but not limited to, warranties of completeness, accuracy, fitness for a particular purpose, or non-infringement of any intellectual property rights.
5.2 ADVANCE INNOVATION LIMITED hereby disclaims any liability to any person for any kind of loss or damage including, but not limited to, any special, incidental, indirect or consequential damages caused by errors or omissions in the information, documents or other items provided or available herein, whether such errors or omissions result from negligence, accident or any other cause.
5.3 Your use and browsing of the Website is at your risk. Neither ADVANCE INNOVATION LIMITED nor any other party involved in creating, producing, or delivering the Website is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Website.
5.4 Whilst ADVANCE INNOVATION LIMITED has used all reasonable efforts in maintaining this Website virus free, it declines any liability for personal or property damage, especially direct, indirect, immediate, or subsequent pecuniary loss, which may result from transmission or downloading of computer viruses. Especially excluded is liability for hardware damage, loss of data, alteration of data, or downtime.
5.5 This Website may contain links or references to third party materials and websites that are controlled and operated by parties other than ADVANCE INNOVATION LIMITED. The links will let you leave the Website and ADVANCE INNOVATION LIMITED is not responsible for any contents of third party materials, any linked site, or any link contained in a linked site. The inclusion of any reference or link on the Website does not imply endorsement, publication, permission, or authorisation by ADVANCE INNOVATION LIMITED of the linked site. If you decide to access linked third party Websites or materials, you do so entirely at your own risk. ADVANCE INNOVATION LIMITED is providing these links and references only as a convenience. You should read the applicable terms, conditions, and privacy policy of the linked third party Website before entering into an agreement with or purchasing from the third party, linked to the Website.
5.6 The express terms of these Terms are in lieu of all warranties, conditions, undertakings, terms, and obligations implied by statute, common law, usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.
6.1 You may send a legal notice to ADVANCE INNOVATION LIMITED, or any questions you may have concerning these Terms by e-mail to admin@advance-catering.co.uk . Such notices will be effective within 3 days of receipt by ADVANCE INNOVATION LIMITED.
6.2 ADVANCE INNOVATION LIMITED may send you notice by general notice on this Website, by email to your email address on record with ADVANCE INNOVATION LIMITED, or by post to the geographical address on record with ADVANCE INNOVATION LIMITED. Such notice will be effective if sent by email or posted on the Website, one day from the date it was sent or posted on the Website. If sent by regular post, it will be effective three days after posting by ADVANCE INNOVATION LIMITED.
7.1 ADVANCE INNOVATION LIMITED reserves the right to add to or change the terms of these Terms in its sole discretion without your prior consent. All changes to the Terms will be effective once posted on the Website. Your continued use of the Website or any of ADVANCE INNOVATION LIMITED services available on the Website following ADVANCE INNOVATION LIMITED posting of such changes will be regarded by ADVANCE INNOVATION LIMITED as acceptance of the amended Terms. If you do not agree to be bound by the amended Terms, you should exit the Website and not access or use any of ADVANCE INNOVATION LIMITED services on the Website in the future.
7.2 No variation or amendment to these Terms by you is valid unless otherwise agreed by ADVANCE INNOVATION LIMITED in writing and signed by a duly authorised representative of ADVANCE INNOVATION LIMITED and you.
7.3 If any part of these Terms is held by a court of competent jurisdiction to be unenforceable, the validity of the remainder of these terms will not be affected.
7.4 Your use of the internet is solely at your risk and subject to all applicable laws, and ADVANCE INNOVATION LIMITED has no responsibility for any information, software, services or other materials accessed or obtained by you using the internet. ADVANCE INNOVATION LIMITED does not assume any liability for timely, trouble-free, and uninterrupted access to the internet.
7.5 These Terms do not affect any consumer rights that you may have under the provisions of any applicable law or regulation.
7.6 These Terms shall be governed by the laws of England, and subject to the non-exclusive jurisdiction of the English Courts. ADVANCE INNOVATION LIMITED makes no representation that any information, materials, or functions included are appropriate for use in any other jurisdiction. If you access the Website, you do so on your own initiative and are responsible for compliance with applicable local laws and regulations.
None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.
A Few Important Notes:
Payment Options
We accept Mastercard/JCB/Maestro/Solo/Visa Debit/Visa Credit/Visa Electron.
To give you an additional layer of security, all credit or debit card numbers are stored on a computer that is not connected to the Internet. After you type, fax, or phone it in, your complete card number is transferred to this secure machine across Secure trading proprietary one-way interface. This computer is not accessible by network or modem and the number is not stored anywhere else.
We do not currently sell or rent our list of customers to anyone. If you would like to make sure, we never sell or rent information about you to third parties, just send an e-mail to admin@advance-catering.co.uk.
ADVANCE INNOVATION LIMITED is committed to protecting your personal information and other data provided to us via this and any other ADVANCE INNOVATION LIMITED website ("Website"). Please read this Privacy Policy carefully as it contains important information about the use of information that you provide to us. This Privacy Policy explains what information ADVANCE INNOVATION LIMITED collects about you, and how we collect and use your information, including setting out the circumstances where we could provide it to third parties.
You should also read the separate User Terms applicable to this Website.
2.1 To take advantage of some of our services you will be required to register with the Website. We may use your IP address to help diagnose problems with our server and to administer our Website. The information will be collected when you register with the Website in order to use any of the services available via the Website.
2.2 We may use the information that we collect to personalise your experience on the Website, to help you log on in future and to continue to use the Website, and to help us select services or materials for inclusion on the Website that may be of interest to you. We may need to pass your information to third parties who help us to maintain, administer, or develop the Website but, if so, that information is only given to those third parties for that limited purpose.
2.3 We also monitor traffic patterns and usage of our Website to help us improve our Website design and layout. We may pass this information to our partners or other third parties but it will not contain any personally identifying information. ADVANCE INNOVATION LIMITED reserves the right to access and disclose personal data or information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.
2.4 ADVANCE INNOVATION LIMITED may want to contact you to notify you of news about ADVANCE INNOVATION LIMITED, changes to the Website, special events, or new services or products that we think may interest you. ADVANCE INNOVATION LIMITED may also use your details and information to communicate to you offers for services or goods from other companies, which we think, may be of interest to you. However, ADVANCE INNOVATION LIMITED will not contact you for these purposes unless you authorise us to do so by either ticking the relevant boxes (i.e. during registration on the Website) to authorise ADVANCE INNOVATION LIMITED to make such contact or you provide such authorisation in writing to ADVANCE INNOVATION LIMITED or electronically via the Website (if applicable).
2.5 If, at any time thereafter, you change your mind and would rather not be contacted by ADVANCE INNOVATION LIMITED (or the third parties described above) to receive such information, please send an email to admin@advance-catering.co.uk with an explanation that you no longer wish to receive such information or in the event that you have received a communication containing such information, please click on the "deactivate" link set out in that communication.
2.6 In those circumstances, ADVANCE INNOVATION LIMITED will not contact you again in relation to the information described above in this paragraph 2.4. However, ADVANCE INNOVATION LIMITED will still use your details to send you information and communications in relation to the services or products for which you have registered.
2.7 If you want to update any of your information held by ADVANCE INNOVATION LIMITED, you can either make certain changes on-line (by clicking on "change details" while you are logged in) or you can send an email detailing the required amendments to admin@advance-catering.co..uk
3.1 From time to time, ADVANCE INNOVATION LIMITED may pass your details to carefully selected third parties so that they can also provide you with details of other services or products that might be of interest to you. If you do not wish us to do so, you should follow the procedure set out in paragraph 2.5 above and we will not provide your information to third parties for such purposes.
3.2 We follow security procedures as required by the UK Data Protection Act 1998, in the storage and disclosure of personal information that you have given us, to prevent unauthorised access to such information. We will only deal with partners who comply with the UK Data Protection Act 1998 as amended from time to time) and any other applicable data protection legislation or regulations, or with whom we are satisfied have appropriate measures to protect data. However, ADVANCE INNOVATION LIMITED shall have no liability to you in respect of any breach of security by a third party.
4.1 You acknowledge and agree that:
(a) in the course of using this Website or registering with it and any services offered via this Website, certain information about you will be captured electronically or otherwise and transmitted to ADVANCE INNOVATION LIMITED or and, potentially, to any third parties as set out above or to third parties who host our web servers or assist us in maintaining this Website; and
(b) ADVANCE INNOVATION LIMITED may send your information outside of the European Economic Area for processing or use in accordance with this Privacy Policy.
4.2 You consent to the use, storage, or processing of your personal information by ADVANCE INNOVATION LIMITED(or any third party ADVANCE INNOVATION LIMITED uses for carrying out credit checks) for the purposes of carrying out any credit checks in the event that you enter into any financial transaction with ADVANCE INNOVATION LIMITED.
4.3 If ordered by a court of competent jurisdiction to provide any of your personal information collected by ADVANCE INNOVATION LIMITED as described in this Privacy Policy, you consent to ADVANCE INNOVATION LIMITED providing such personal information to that court in accordance with the court's instructions.
4.4 By using this Website, you expressly agree to the collection and use of your information as set out above for the purposes set out in this Privacy Policy.
For the purpose of the Data Protection Act 1998, you acknowledge that in the course of you advertising goods or services on our Website, certain personal data about your employees, agents or subcontractors or certain personal data of third parties appearing in the advertising you requested to appear on our Website may be captured electronically or otherwise by us. If this is the case, you shall ensure that you have obtained the express consent of any employees, agents, subcontractors or any applicable third parties to the transfer of their personal data to us to use, store and process such personal information for the purposes set out in this Privacy Policy, including where such personal data forms part of the advertising and is posted to the Website for accessed by users inside and outside of the European Economic Area. You shall indemnify ADVANCE INNOVATION LIMITED from and against all claims by any employees, agents, subcontractors or any third parties arising out of your failure to obtain the consent described in this paragraph 5.
6.1 When you enter into on-line credit card payment transactions, we offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. To prevent unauthorised access, we follow legally required security procedures in the storage and disclosure of information that you have given to us.
6.2 Areas of the Website where transactions are entered into, reviewed or transmitted are password protected. You can help to preserve your privacy by never sharing your password with anyone else.
6.3 We seek to limit our employees' access to your information about you to those employees who need to have such information to service your account. We emphasise to our employees the confidential nature of user information and the high level of importance that ADVANCE INNOVATION LIMITED places on maintaining this confidentiality.
7.1 What is a Cookie: A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer's hard drive On visiting the Website, a cookie will be placed on your computer automatically. ADVANCE INNOVATION LIMITED may use two types of cookies from time to time: "persistent" cookies and "session" cookies. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website and persistent cookies are cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). More information regarding the use of cookies can be found at http://www.aboutcookies.org/cookielaw.html
7.2 Our Use of Cookies: ADVANCE INNOVATION LIMITED does not use its persistent or session cookies to store personal information about you.
7.3 How to reject/deactivate Cookies: Most browsers accept cookies automatically but you have the ability to accept/decline cookies by altering the settings in your browser to prevent automatic acceptance of cookies. If you decline/disable cookies, you may not be able to use all the interactive features of the Website or the Website may not be available to you. To remove cookies from your web browser or to obtain further details on cookies, including information on persistent and session cookies, please go to http://www.aboutcookies.org/cookielaw.html
We reserve the right to add to or change the terms of this Privacy Policy in our sole discretion, without prior notice to you. If we change this Privacy Policy, we will post the new Privacy Policy on the Website, and it will become effective from the time of posting to the Website. Please visit this Privacy Policy on a regular basis to make sure you have read the latest version and you understand what we do with your information. Wherever possible, we will give you notice of any changes prior to their implementation.
9. Feedback If you have any queries or problems with regard to this Privacy Policy or the uses to which we put your information, please e-mail us at admin@advance-catering.co.uk.
ADVANCE INNOVATION LIMITED March 2009
If a customer wishes to cancel an order this must be done within 7 days of the delivery of the goods. A refund will then be made within 30 days of canceling the order. It is the customers responsibility to pay for any delivery charges incurred returning the goods. If a customer has not returned the item within 14 days after canceling the order. Advancecatering.co.uk will then act to retrieve the goods. Any costs involved in this process will be past onto the customer. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, all manufacturer packaging should also be returned.
If you wish to return your order after the above 7 day cancellation period the following procedure must be followed.
The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner. The Customer cannot return items that are not under the cover of a Returns Authorisation (RA). The RA request must be made by e-mail to sales@advancecatering.co.uk stating the reason for the return. Only once the RA has been authorised by a return e-mail do Advancecatering.co.uk accept that the item(s) may be returned. The RA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. Any item returned not under the cover of an RA number will be rejected. Advancecatering.co.uk do not pay for the cost of returning the items back to our site. If the order is cancelled outside of the 7 day cancellation period carriage charges applied to the initial order will not be refunded.
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, are returned. Adequate packaging must be used to return the goods without damage.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will not be subject to a refund.
Advancecatering.co.uk reserves the right to reject and item(s) that do not meet the criteria laid out above.
A restocking fee of up to 25% of the original invoice value will be levied on item(s) returned after 7 days of the goods being delivered.We strongly recommend that you use a recorded method of delivery.
Our policy on faulty goods is to obtain them (small items may be sent back recorded delivery, large items will be collected by the courier) and test them for the reported faults. If the reported faults are apparent, the product cost and delivery costs will be refunded.
Returns which prove to be non-defective will be handled as outlined in the section 'Items no longer required'.
If for any reason you are issued with a refund, please note the following,